Dr. Linda R. Kronick, DMD in Norwich, Connecticut

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• Andrea Villegas

  Posted May, 04 2019

  I am very upset with this DR. I went in for a regular cleaning with my dental insurance Humana which covers a regular cleaning and xrays every two years... so i was due for xrays and they started with that. After the xrays we discussed cleaning. I made sure to ask Stacy the girl at the front to check my insurance and see if the cleaning would be covered, she said yes but the additional cleaning needed after would not and that portion would be $160.00. They both, the DR and the girl at the desk lead me to believe the additional work would be $160.00 and the cleaning done that day would be covered. THE ADDITIONAL WORK... MEANING WORK PERFORMED AFTER THE INITIAL CLEANING. They are incorrect... they purposely put the code in differently so the insurance would not cover the cleaning or the xrays... THEY FLAT OUT LIED.... I discussed the payment amount with them and they GUARANTEED it is covered after I had her look up the codes, But what they did was put the deep cleaning in first and schedule me for a regular cleaning after. THIS IS NOT WHAT I WAS TOLD WAS HAPPENING AT THE TIME OF VISIT!!! I was lead to believe I had gotten a regular cleaning and would have to go back for a deep cleaning for $160.00, but now that I am calling them regarding this no one seems to have a recollection of any conversation with me other than them telling me that I would be responsible for the whole cleaning... I purposely got my insurance for my cleaning that day and because of these people none of the services done that day were covered so I am stuck with a $273.00 bill... THESE PEOPLE LIE, AND SHE IS REALLY A RUDE LADY ANYWAY... I would go somewhere else.

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